I have to admit. I like flying. Security doesn’t bother me that much, and I try to keep the flights short enough that the closeness to strangers doesn’t bother me too much.
What does bother me? Delays.
Last Thursday, I flew from Palm Springs, CA to Dayton, OH. Two flights (Palm Springs to Dallas, TX, and Dallas to Dayton). I’ve flown many times before (2 flights on US Airways, 4 flights before on AA, 2 on Continental, and 16 that I can remember on Delta). I’ve been to several airports (CVG, DAY, DFW, IAH, PSP, HSV, TPA, MIA, FLL, ATL, CLT… that I can remember). Prior to my first flight on AA, I had been delayed on a plane once, and it was short.
Enter AA. Last year around this time, I went to Palm Springs and was delayed 1.5 hours because maintenance decided to ground the plane that was supposed to take us there. Adding that to the gate debacle (below), I was pretty pissed. I vowed never to fly AA again.
The Gate Debacle
While flying from CVG to DFW, the flight attendant gave us the gate numbers to connecting flights. We landed at gate D-something. The flight to Palm Springs was going out of A-something. I went to gate A-something with one of my associates, and noticed that gate A-something was going to Seattle. My companion asked the gate attendant what was going on, and he told us that the assignment had changed, and it was going to leave from gate D-something. We return to gate D-something, and around the time to board, they announced that there was a maintenance problem and the pilot wanted maintenance to look at it. Ultimately, the plane was grounded, and they scrambled to find another plane to send to Palm Springs. They found one… at gate A-something. In retrospect, we should have checked the board. Still, there was a 1.5 hour delay going to Palm Springs, causing us to arrive after they closed several restaurants in the area where we were staying.
Back to the current mess…
Despite my vow, I have a travel budget to preserve (I may want to travel to another conference later this fiscal year). AA came up the cheapest. Flying to Palm Springs was surprisingly easy, but I did learn from The Gate Debacle, and it didn’t matter because I couldn’t hear the flight attendant when she called the gates anyway.
Upon returning from Palm Springs is where the problems started. Before leaving the ground in Palm Springs, the flight was delayed 15-30 min or so while they drained off the “over serviced” hydraulic fluid. I passed this off as being chance and nothing more. Seriously, would I have the bad luck of having another problem on this flight?
Then it happened. They had just called the priority boarding, and then immediately came over the speaker and said that the pilot wanted us to wait so maintenance could look at the pedals. Ultimately, maintenance grounded the plane. We were 1.5 hours late to Dayton.
I know stuff happens sometimes, but seriously. I was delayed on 3 out of 8 flights with American Airlines. In 20 flights on OTHER airlines, I was delayed once for 15-30 minutes. So, with AA, there is a 37.5% chance of being delayed (and 25% chance that the delay will be in excess of 1 hour), and with the other airlines, there is a 5% chance of a delay.
To add insult to injury, I noticed that the gate attendants were having such a great time. After telling my experience to a friend that works as a gate agent for another airline, she indicated that they are not allowed to joke (etc) in these types of situations – they would get ‘chewed out’. I admire the forced professionalism.